Apply psychological principles to predict and explain behavior in interpersonal and organizational settings
Understand psychological principles and social dynamics underlying influence and persuasion
Develop effective verbal and non-verbal communication skills to influence and persuade others
Recognize strategies for building trust and credibility with others to improve influence and persuasion efforts
About this course:
The content of this (4) four-unit course will provide fundamental knowledge for Infection Prevention Professionals (IPPs) that is required for effective change management; This course will provide foundational knowledge and strategies to assist IPPs with supporting organizational change. The topics covered in this course include understanding human behavior, psychology of change management, factors that influence behaviors, biology of relationships, motives for difficult behaviors, and fundamentals for building influencing skills.
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