Compassionate Accountability: How to Address Negativity, Conflict, and Difficult Conversations Directly while Remaining Positive
MGMT 760.20
In this course, we will learn to differentiate conflict positions vs. interests and the questions to ask in order to move from positions to interests in conflict resolution.
Spring
What you can learn.
- Discover the power of positive language
- Identify five different types of conflicts and learn interventions for each type
- Learn to differentiate conflict positions vs. interests
- Discover key strategies to respond to negativity, gossip, and defeatist behaviors at work
- Gain the tools necessary to practice de-escalation and reframing techniques
About this course:
Discover the power of positive language and how small tweaks in what we say makes a huge impact on culture. In this course, participants will learn to identify five different types of conflicts and interventions for each type. In this course, we will learn to differentiate conflict positions vs. interests and the questions to ask in order to move from positions to interests in conflict resolution. We will cover key strategies to use right away to respond to negativity, gossip, and cynical or defeatist behaviors at work. Those who attend will walk away with a simple formula to confront behaviors directly without escalating the situation and will have the tools necessary to practice using de-escalation and reframing techniques.Contact Us
Speak to a program representative. Hours: Mon-Fri, 8am-5pm.
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