MGMT 760.126

Personalization Using AI -Blending “High Tech + High Touch” Service:Sports arenas, restaurants, and hotels are increasingly using technology to deliver high-end customer service. Join us to hear from experts about how AI-driven personalization is being implemented across various service industries.

Not available this quarter

Typically Available

Winter

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What You’ll Learn

How tech-savvy concierge services are being integrated into hospitality—and what that means for customer experience.

Insights from early adopters on the real-world impact of AI-driven personalization in their businesses.

The challenges that come with implementing new technologies—and how industry leaders are successfully addressing them.

About This Course

This session explores how technology is transforming customer experiences in hospitality. Industry leaders will share insights on AI-driven personalization in hotels, restaurants, and sports venues, highlighting real-world applications, benefits, and challenges. Attendees will learn how tech-savvy concierge services and innovative digital tools are redefining service standards while maintaining a human touch.

A light breakfast will be provided.

Speakers
Christi Ravneberg – Senior Director, Media Intelligence & Custom Content | Informa Foodservice Group
Richa Malhotra - Core Account Director – Strategic Accounts at Salesforce
Alison Blair - Strategic Advisor-Digital Products

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Personalization Using AI – Blending “High Tech + High Touch” Service

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What You’ll Learn

About This Course

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